AI-guided vehicle inspections
Complete vehicle inspections from any phone
Send a secure link to a claimant or your own staff, or capture on site with the field app. AI guides every photo, and your team reviews one complete report.
- No app for claimants
- English and Spanish
- AI findings are advisory
Front driver-side corner
Stand at the corner so both sides are in view.
- Driver side
- Front
Illustrative example
Built for teams that handle auto claims and vehicle condition
- Auto insurance carriers
- Independent adjusters & TPAs
- MGAs & program administrators
- Fleet & rental operators
Three ways to capture
Whoever is standing next to the vehicle
Claims teams, fleet operators and field adjusters use the same guided steps and AI checks, and every inspection ends in a report your team can act on.
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Insurance claims teams
Send a link to a claimant
Policyholders and third-party claimants capture guided photos in their phone's browser, with nothing to download.
Claim inspection report
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Fleet & rental operators
Send a link to your staff
Your own team runs a guided condition check on each unit at check-out and return.
Condition report
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Field adjusters
Capture on site
Field adjusters inspect in person with the Complete iQ iPhone app, using the same guided steps.
Claim inspection report
How it works
From link to ready-to-review in three steps
No scheduling, no app downloads and no chasing photos by email.
- 01
Send a link or capture on site
Text or email a secure link to a claimant or your own staff, or have a field adjuster inspect in person with the iPhone app.
- 02
AI guides every photo
Vehicle outlines show where to stand, and each photo is checked as it's taken, with a retake prompt when it falls short.
- 03
Review one complete report
Photos, answers, VIN checks, AI findings and a sufficiency review arrive together, ready for your team to decide.
Product tour
Everything between the request and the decision
Self-inspection
Guided capture that catches problems on the spot
Step-by-step guidance and live photo checks mean blurry, dark or wrong-angle photos are fixed while the vehicle is still there.
- Runs in any phone's browser from a text or email link
- Retake prompts with a plain-language reason
- Photos saved on the phone if the signal drops
Driver side
Too dark
Let's retake this one
It's too dark to see the side of the vehicle. Move into better light or turn on the flash, then try again.
AI photo review
One report your adjusters can check, not just trust
The VIN is read and compared with the claim, possible damage is noted with a severity level, and every submission gets a sufficiency review.
- Findings tied to the photo they came from
- Photo locations compared with the loss address
- Historical weather for the date of loss when it's relevant
Inspection report
Claim CLM-1042 · Self-inspection
VIN
1HGBH41JXMN109186
Matches claim
Walk-around
8 of 8
angles covered
Photos
19
2 retakes
Findings for review
- Front bumper Scrape · minor
- Driver door Dent · moderate
- Rear bumper No visible damage
AI findings are advisory. An adjuster makes every decision.
Claims desk
An inbox that shows what needs attention next
Queues surface new submissions, AI flags, expiring links and stalled files, with milestones, supplements and documents in one place.
- Follow-up photo requests without starting over
- Milestones with on-track, at-risk and past-due status
- Weekly summaries by email
Inbox
- JA J. Alvarez CLM-1042 Submitted 2h ago
- MC M. Chen CLM-1039 Submitted 3h ago
- RO R. Okafor CLM-1031 Supplement sent 5h ago
- SD S. Dubois CLM-1027 Submitted 1d ago
Field & dispatch
When a visit is needed, send the right adjuster
A ranked shortlist explains why each field adjuster fits the file. A dispatcher sends the offer, and the adjuster captures in the iPhone app.
- Scored on distance, capacity, experience and licensing
- Rules you can test before you publish them
- Field and remote photos in the same claim file
Dispatch
Claim CLM-1031
Tampa, FL · field inspection needed
- 1. A. Rivera Best fit
18 min drive · 2 open jobs · Licensed in FL
- 2. D. Brooks
26 min drive · 1 open job · Licensed in FL
- 3. K. Patel
34 min drive · 5 open jobs · Licensed in FL
Solutions
Built for the teams that handle auto claims and vehicle condition
- Insurance carriers Policyholders and third-party claimants document their own vehicles from a text link, and adjusters review one organized report. Learn more
- Independent adjusters & TPAs Remote inspections for the files that don't need a visit, ranked dispatch for the ones that do, and consistent reports for every carrier client. Learn more
- MGAs & program administrators A modern, branded claims inspection experience for your program and one consistent report for your team and TPA partners. Learn more
- Fleet & rental Your staff capture consistent, time-stamped condition photos at check-out and return, with a clear verdict for every unit. Learn more
AI assists. Adjusters decide.
AI that improves the evidence and leaves the decisions to people
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Advisory findings
AI checks photo quality, reads the VIN and notes possible damage. It doesn't set coverage, liability or payment.
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Tied to the evidence
Every finding stays attached to the photo it came from, so reviewers can see exactly what the AI saw.
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Your rules
Templates, retake requirements, link expiry and dispatch rules are set by your organization.
Integrations
Start in the dashboard. Connect when you're ready.
Any system that can make an HTTPS request can create inspections, follow their progress and pull reports and photos.
- Create inspections straight from your claims system, securely and without duplicates
- Automatic updates as each inspection moves from link sent to report ready
- Ready for the AI assistants and agents your team already uses
Self-inspection
Claim CLM-1042 · Jordan Lee
- Link sent by SMS
- Opened by claimant
- Photos submitted · 19 photos
- Report ready · VIN matches claim
Photos
- Front left
- Driver side
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Rear left - +16 more
Photos, VIN check and AI findings in one report
View reportSecurity
Claim data handled with care at every step
Built for the sensitive information in auto claims, from the claimant's phone to your team's report.
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Tenant isolation
Each customer's claims, photos and reports are kept separate from every other organization's.
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Role-based access
Adjusters, supervisors and administrators see what their role allows, with an audit trail of changes.
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Encrypted in transit
Every connection to the dashboard, the capture flow and the API uses HTTPS.
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Expiring, verified links
Inspection links require an access code and expire on the schedule your organization sets.
Frequently asked questions
Who is Complete iQ Inspect for?
Auto insurance carriers, independent adjusting firms and TPAs, MGAs and program administrators, and fleet and rental operators. Anyone who needs complete, trustworthy photos of a vehicle can use it.
Who takes the photos?
Whoever is with the vehicle. Claims teams send a link to a policyholder or third-party claimant, fleet and rental teams send one to their own staff, and field adjusters can capture on site with the iPhone app.
Does anyone need to download an app?
No. Self-inspections run in the phone's web browser from a secure text or email link. Only field adjusters who inspect on site use the Complete iQ iPhone app.
Does the AI make decisions?
No. AI improves the photos and points out what deserves a closer look. Your people make every coverage, liability and payment decision.
Do we need an integration to get started?
No. Your team can send requests and review reports from the web dashboard. The REST API, signed webhooks and MCP server are there when you want to connect your systems.
How does pricing work?
Pricing is tailored to how your team will use the platform. Most teams start with a focused pilot, and we'll prepare a quote after a short conversation.
See Complete iQ Inspect on your own vehicles
Book a demo and we'll walk through the capture experience, the report your team reviews and what a focused pilot would look like for you.